亚马逊英语邮件模板「亚马逊客服邮件模板」

推心置腹的谈话能启迪人的心灵，在亚马逊平台上，好的沟通可以减少卖家与买家之间一些不必要的纠纷。只有在完善沟通的前提下，客户才愿意更多地了解我们的产品，也只有客户开心了，认同了我们的产品才会产生消费，所以沟通显得格外重要。今天我们就来介绍下亚马逊各类沟通邮件的英文模板，希望能给一些不是很懂英文的卖家带来帮助！

注：以下模板买家可根据自身详情对描述内容进行修改

1、未付款订单的催款模板。

Dear xxx，

We have got your order of XXXXXX。 But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks!

译：亲爱的XXX

我们已收到你的订单xxxxxx。但似乎仍然尚未支付。如果有什么关于价格，大小等问题可以帮助您，请随时与我联系。付款后，我会尽快处理订单和发货。谢谢!

2、客户因订购的商品大小不合适导致退货

Dear XXX，

Thank you so much for your great support on us. So sorry for the inconvenience that XXX Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为XXX，给您带来不便。这件产品您可以送给别人作为礼物？或者我们这边退部分货款作为补偿？只是建议，如果您坚持要退货，我们会跟进下一步。

我们等待您的回信。

3、卖家发货到达时间通知

Dear XXX，

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best Regards

译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。

4、卖家发货后，要求客户写反馈

Dear XXX，

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Have a nice day!

Best Regards

译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！

5、卖家发错地址

Dear XXX，

Thank you so much for your great support on us. What a big mistake we made ! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。

6、货物断货，推荐类似产品

Dear xxx，

We are very sorry that item you ordered is out of stock at the moment.I would like torecommend some other items of similar styles. Hope you like them too. You canclick on the following link to check them out XXXXXX. If there’s anything I canhelp with, please feel free to contact us. Thanks!

译文：我们很抱歉，你订购的商品现在不在库存中了。我想建议类似风格的一些其他项目。希望你也喜欢他们。你可以点击以下链接查看xxxxxx。如果有什么我能帮助的，请随时与我们联系。谢谢!

7、查询不到物流信息

Dear customer,

Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

译文：我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，由于我们发的是国际物流所以物流的更新信息可能会存在一定的延迟，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。希望你能理解，再次抱歉。

真挚的问候。

8、货物怎么还没有到

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

译文：我们很抱歉打扰到你，我们收到你的消息后立即帮你查询了物流，产品显示还在运输的过程中（产品已经到达你当地的邮局了）由于我们发的是国际物流，所以物流速度可能会比较慢，正常情况需要7-15天到达当地，请你耐心等待，我们会随时关注物流更新情况，一有消息，我们将立即通知你。希望你能理解，再次抱歉。

真挚的问候

9、货物延迟没到需要退货

Dear customer,

Sorry for disturbing you.

We received your return request, sorry the item did not reach you within your need. There must be something unexpected happened during the international shipping.

To make up for this, we would like to refund you $10 back, will this be ok?

Any inconvenience hope your kind understanding.

Best regards

译文：

我们很抱歉打扰到你，我们看到了你的退货申请，首先我们很抱歉，缓慢的物流耽误了你的使用时间，由于我们发送的是国际物流，所以运输过程中可能会发生一些意外导致货物的延迟。我们愿意给你10美金作为补偿，你能接受吗？希望你能理解，再次抱歉。

真挚的问候

10、亚马逊的商品被跟卖，发警告信的邮件模板

Hellow

We have noticed that you are not authorized to sell this XXX and you have listed this particular item which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with amazon.com seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints for amazon.

译文：你好，我们注意到，你没有被授权出售这个产品，你已经列出了这个特定的项目，是由品牌授权我方出售的。请参阅我们的附件。

请发送确认给我们后，请您删除你类目中的该产品。如果你不符合这些要求，我们便没有该通知，但会与亚马逊相关部门提出申请，这将严重影响你的亚马逊出售权限。

请尽快处理并尽快回复我们，否则我们会投诉给亚马逊。

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